Services

Transforming Customer Experiences

We utilise the power of audio branding and optimised call routing to transform customer experience and drive business growth.

Sound matters

We’re obsessed with it, and believe any business can harness its power to forge deeper connections with their customers. We work hand-in-hand with brands big and small, creating exclusive music tracks, writing and recording high quality voiceovers, crafting sonic logos and other branded audio cues, and much more.

We’re also developing relationships with key strategic partners (such as Spotify and Global Radio) to help support their customers with the creation of high-quality advertising campaigns for broadcast.

So, your phone sounds great, but why stop there?

At PHMG, we understand that the power of sound extends beyond just music; it transforms customer interactions. Our expertise in audio branding, is complemented by our Complete Caller Experience service. This fantastic product makes sure a business’ cloud-based phone system is set up to achieve outstanding results. Complete Caller Experience prioritises call routing and optimises the customer journey to make each call count.

By integrating custom music tracks, high-quality voiceovers and advanced call routing solutions, we help businesses enhance their brand identity and optimize customer communication. This holistic approach ensures that every customer touchpoint is impactful, professional and memorable, driving deeper connections and improved satisfaction.

Musical Maestros

Regardless of the industry or music genre, we have curated an impressive roster of Grammy and Oscar award-winning composers. Our team includes extraordinary talents such as Rik Simpson, Coldplay’s Grammy-winning super-producer, and Nikki Glaspie, Beyoncé’s drummer and an exceptional composer. This diverse pool of talent enables us to deliver unique musical compositions tailored to each client’s needs, ensuring a perfect fit for every brand.

Complete Caller Experience

We extend our expertise beyond audio creation, helping clients resolve technical challenges and optimize their call routing systems. Our technology experts are adept at working with any phone system, focusing on optimizing call trees and routing to enhance customer satisfaction.

Creative Scriptwriters

We employ over 40 professional writers who craft scripts that capture each brand’s unique voice. With backgrounds in audio writing, journalism and marketing, our writers have created compelling content for global brands such as Heineken, Samsung and Hallmark. They excel at understanding what makes each brand distinct and translating that into engaging audio scripts, regardless of the client’s location.

Cloud Solutions

We assist clients in migrating to cloud-based systems, which offer increased functionality and more opportunities to deploy branded audio. Our established relationships with industry leaders enable us to provide seamless transitions to cloud telephony solutions. These systems enhance communication efficiency, allowing businesses to deliver consistent and high-quality customer experiences.

Voice Artists

Selecting the right voice artist is crucial as they represent the brand to the audience. Our casting experts assist clients in finding the perfect voice from our diverse roster of over 300 freelance artists. We offer a wide variety of styles and accents in English and other global languages, ensuring that every business finds the right voice to match their brand.

Technical Support and Optimization

Our tech experts ensure that every aspect of the call routing system is optimized for performance. From initial setup to ongoing maintenance, we provide comprehensive support to ensure that our clients’ communication systems are running smoothly and effectively. This includes everything from system programming to advanced call mapping and routing, tailored to meet the unique needs of each business.