Our story begins in a tiny rented office in northwest England, with the goal of helping British businesses to sound as good as they look. We’re focused on telephone hold messaging, which is reflected in our name: Please Hold UK.
2002
We’re helping 1,100 clients, and one of our music tracks – inspired by a chart-topping pop hit – sparks national media coverage.
2008
Our client base has grown to 5,500 clients, including established brands like Crowne Plaza Hotels. In recognition of the potential to help our clients with audio beyond the telephone (and beyond the UK), our name becomes PH Media Group.
2013
By now we’re helping over 10,000 clients across the UK, Ireland and continental Europe — and we set our sights on the US and Canada. Within 12 months we open an office in New York City and launch PHMG.com; the new, shortened name begins to stick.
2013
We establish our own charity, the PHMG Foundation, with the aim of supporting organisations worldwide to relieve poverty, distress, sickness and hunger. In the years since, we’ve supported over 70 organisations and raised more than $945,000.
2016
The business is awarded its first patent, for the process we follow when composing unique music tracks. It’s invented by two members of our Music department, Lucy Drennan and Alice Salmon.
2017
We begin our relationship with triple Grammy Award-winning producer Jacquire King, the expert ear behind tracks from Kings of Leon, James Bay, Modest Mouse and others. We start targeting the rest of the English-speaking world, beginning with Australia.
2021
We open a second UK office in Leeds, Yorkshire’s largest city, and are now helping over 32,000 clients in over 50 countries. Jacquire King becomes our Executive Director of Production and helps to develop a new, patented production process.
2022
Our business grows to over 700 professionals in four countries. We undertake a clean-sheet refresh of our brand identity of our business as we prepare for a digital future, and open our second US base, in Phoenix, Arizona.
2022
The Phoenix office represents PHMG’s continued growth in the US, following the success of our Chicago headquarters. Strategically located to expand our reach across the western United States, this office allows us to serve an even broader range of clients.
2022
PHMG opens its first office in Brisbane, Australia, marking a significant step in expanding our global presence and serving clients in the Asia-Pacific region. This milestone highlights our continued growth and dedication to delivering world-class audio branding services.
2023
PHMG expands its US presence with a new office in Charlotte, North Carolina. This strategic move strengthens our commitment to serving clients across North America and marks another milestone in our growth. Led by Tony Fescina, the Charlotte office brings PHMG’s world-class audio branding services to a new region.
2024
PHMG unveils the next evolution of our Product Portfolio in 2024, introducing Brand Symphony, a premium service featuring Grammy award-winning collaborations. Brand Sound Pro remains central, now enhanced with Sonic Logo and Audio Tool Kit, while Caller Edge rebrands our telephony-focused offering. Clients can also enhance their experience with add-ons like Voice Pro and Complete Caller Experience.
